Welcome to Club Travoogle.
This Privacy Policy explains how Club Travoogle (“Club Travoogle,” “we,” “us,” or “our”) collects, uses, discloses and otherwise processes information when you visit our websites, complete a Travel Profile, use a Club Travoogle Travel Account, communicate with our support services, interact with our travel concierge experiences, participate in promotions, or otherwise use services that link to this policy (collectively, the “Services”).
By using the Services, you acknowledge that your information may be processed as described in this Privacy Policy. Additional terms may apply to particular travel promotions, reservations, providers or services.
The information you provide can be used to personalize your experience, evaluate potential promotional matches, communicate with you and support your travel journey.
Information you give us and information created through your experience.
The categories of information we collect depend on how you interact with Club Travoogle.
Contact Information
Information such as your name, email address, mobile phone number, mailing information or other contact details you choose to provide.
Travel Profile Information
Travel preferences, desired destinations, travel style, travel party information, home state or ZIP code and other information used to help identify potentially relevant travel opportunities.
Eligibility Information
When relevant to a promotional opportunity, you may provide general eligibility information such as age range, household income range, estimated credit range or presentation availability.
Transaction Information
Information relating to selected offers, secured packages, payments, transaction status, requested travel dates and other trip or fulfillment activity.
Account & Support Information
Travel Account activity, support requests, messages, trip status, reward activity and information you provide when communicating with Club Travoogle.
Device & Usage Information
Information such as browser or device type, IP address, pages viewed, referring pages, interactions, timestamps and similar technical information generated when using the Services.
Credit-range information: if Club Travoogle asks for an estimated credit range as part of a Travel Profile, that response is intended to help evaluate potential promotional eligibility. Providing an estimated range through the Travel Profile is not itself a credit check.
We use information to operate your travel journey.
Depending on your interaction with Club Travoogle, we may use information to:
- Create, maintain and update your Travel Profile and Travel Account.
- Identify travel promotions, vacation opportunities or rewards that may fit information contained in your Travel Profile.
- Process transactions and maintain information about packages or opportunities you select.
- Support requests for preferred travel dates, reservation processing and fulfillment activities.
- Provide customer support and travel concierge assistance.
- Send service-related messages, confirmations, account information and other transactional communications.
- Send marketing or promotional communications where permitted by law and consistent with your choices or consent.
- Personalize and improve the Services, including website and Travel Account experiences.
- Measure advertising, marketing and website performance.
- Protect users, prevent fraud or misuse and maintain the security of our Services.
- Comply with applicable law, legal processes and regulatory obligations.
Some parts of your journey require other companies.
Club Travoogle may disclose information to service providers and other parties when reasonably necessary to operate the Services or support a travel opportunity.
When you choose to pursue a travel promotion, information relevant to that opportunity may need to be provided to the applicable provider so the opportunity can be evaluated, processed or fulfilled.
Understanding how people use Club Travoogle.
Club Travoogle and companies that support our Services may use cookies, pixels, tags, local storage and similar technologies to operate the website, remember preferences, understand website activity, measure marketing performance, maintain sessions and improve user experiences.
Some browsers and devices allow you to control cookies or similar technologies through browser or device settings. Restricting certain technologies may affect the operation of portions of the Services.
Your Travel Concierge may use AI.
Club Travoogle may use artificial intelligence, automation and related technologies to help provide concierge assistance, respond to common questions, organize or summarize information, personalize experiences, route support requests and assist with travel-related interactions.
Information you provide during an AI-assisted interaction may be processed by technology providers that support those features. You should avoid submitting sensitive information that is not necessary for the travel or support interaction.
Abby is designed to help guide your Club Travoogle experience. Human support may be available when additional assistance is needed.
Email, phone and text communications.
We may communicate with you regarding your account, Travel Profile, selected travel opportunities, transactions, support requests, travel activity and other service-related matters.
Where you have provided appropriate consent or where otherwise permitted by law, Club Travoogle may also send promotional or marketing communications by email, telephone, SMS/text message or other communication channels.
If you opt in to receive text messages, message frequency may vary and message and data rates may apply. You may generally reply STOP to opt out of recurring text messages and HELP for assistance. Consent to receive marketing messages is not a condition of purchasing goods or services where applicable law requires that distinction.
You have choices about your information.
Depending on where you live and applicable law, you may have rights relating to personal information. These may include the ability to request access, correction or deletion of certain personal information, or to exercise other privacy choices.
You may also update certain Travel Profile or account information through available account features or by contacting Club Travoogle.
We may need to verify your identity before completing certain privacy requests. Some information may be retained when required or permitted by law or when reasonably necessary for legitimate operational, transaction, security or recordkeeping purposes.
CONTACT US ABOUT YOUR INFORMATION →Protecting information throughout the journey.
We use administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. No website, network, storage system or method of electronic transmission can be guaranteed to be completely secure.
We retain personal information for periods reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business and transaction records, resolve disputes, enforce agreements, protect security and satisfy legal obligations.
Our Services are intended for adults.
Club Travoogle's Services are not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through the Services.
An adult may provide limited information concerning children who will travel as part of a household or travel party when that information is reasonably necessary for travel planning, occupancy or fulfillment purposes.
Other websites and providers have their own policies.
The Services may contain links to or integrations with websites, travel providers, payment processors, reservation systems, social networks or other third-party services.
Club Travoogle does not control the privacy practices of independent third parties. Information you provide directly to another company may be governed by that company's own privacy policy and terms.
This policy may change as Club Travoogle evolves.
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technologies or legal requirements. When we update the policy, we may revise the “Last Updated” date displayed on this page.
If changes are material, we may provide additional notice where appropriate or required by law.
Questions about your privacy?
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Club Travoogle through our Contact & Support page.
Use our support experience to submit a privacy-related question or request.